populate caller field value

[abhisek]

I have a string field on incident form.

I want to populate the caller field value on that string field on the incident form when caller field value is cahnged or incident form is loading.

Can anyone please let me know how can I achieve it?

[Anurag Tripathi]

Hey mate, is this just for learning purpose or this is the actual business requirement?

[swathisarang98]

Hi @abhisek  ,

You have to write  both Onchange client script as well as onload client script to populate string value, you can do this through 2 ways one is through calling script include and another is using getReference method as shown below,

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var abc = g_form.getReference('caller_id', currentUser1); // caller_id backend name
    return;
}

function currentUser1(abc) {

    g_form.setValue('u_caller_id_name', abc.name); // string field backend name
   
}

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[abhisek]

Hi @swathisarang98 

The above script is not working.

Thanks&Regards,

Abhisek Chattaraj.

[swathisarang98]

@abhisek  what is the error you are getting ?

Could you please share some screen shot or what you have tried so far /

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang