Problem number not displayed

[Community Alums]

Hi,

When I create a new incident , A problem record is also being created onafter business rule which is working fine.

Under info message , Problem number is not being displayed .

PS code below

(function executeRule(current,        

 _previous) {

    var x = new GlideRecord('problem');

    x.category = current.category;

    x.short_description = current.short_description;

    x.cmdb_ci = current.cmdb_ci;

    gs.addInfoMessage("A problem ticket is created "+x.number);

    x.insert();

})(current, previous);

[Najmuddin Mohd · Accepted solution]

Hi @Community Alums ,
You are missing, x.initialize(); and Info message should be after x.insert();

(function executeRule(current,        
 _previous) {
    var x = new GlideRecord('problem');
    x.initialize();
    x.category = current.category;
    x.short_description = current.short_description;
    x.cmdb_ci = current.cmdb_ci;
   
    x.insert();
 gs.addInfoMessage("A problem ticket is created "+x.number);
})(current, previous);

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Community Alums]

Its working fine .

Thanks.

gs.info wont work with async BR?

When I used same with async , gs.info is not working

[Bhavya11]

hi @Community Alums ,

initialize();- missing in code. Please add it will 

(function executeRule(current,        
 _previous) {
    var x = new GlideRecord('problem');
    x.initialize();
    x.category = current.category;
    x.short_description = current.short_description;
    x.cmdb_ci = current.cmdb_ci;
    x.insert();
    gs.addInfoMessage("A problem ticket is created "+x.number);
})(current, previous);

Thanks,

BK

[Ankur Bawiskar]

@Community Alums 

how did it work without initialize()?

If my response helped please mark it correct and close the thread so that it benefits future readers.