"Propose Major Incident" should not be available on P3/P4 incidents in service operations workspace

[Purushotham1992]

"Propose Major Incident" should not be available on P3/P4 incidents in service operations workspace

"Propose Major Incident" is now available for P1, P2, P3 & P4  but we should hide for P3&P4 , how can i archive this 

Thanks in advance 

[Najmuddin Mohd]

Hi @Purushotham1992 ,

The following link gives the UI Action for Propose Major Incident:

--------.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=13c7a3a9dbc403004d27b31be0b8f5db

In the conditions, to the existing conditions you can add 

&& current.priority != 3 && current.priority != 4

You can do the same for the Promote to Major Incident also

From the below url, add to the existing condition field.

------------.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=d40103f13b10030050bec9bb34efc4d5

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.