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Regarding Virtual agent Lite in ServiceNow

Sriram34
Tera Contributor

‎10-17-2023 12:41 AM

Hi Team,

 

In the portal, chat option is visible but live chat is showing until any manual agent accepts.

 

But I need live agent replying(like chat bot) and showing some options to chooose like the below.

 

Sriram34_0-1697528405354.png

 

Sriram34_1-1697528439004.png

 

 

Please suggest.

 

Thanks,

Sriram

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