SAP User Lock/Unlock Virtual Agent Integration
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07-08-2025 02:56 AM
Hi Team,
We need to Lock/Unlock user in SAP system through the input entered by users in Virtual Agent.
Are there any OOB spokes for this integration .
Thanks
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07-09-2025 12:53 PM
Try checking the post below for a possible solution or explanation.
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Sunday
Hi @poonamv,
Setting up a Virtual Agent in ServiceNow to lock or unlock users in SAP is a great use case for automation—but it does need the right integration in place. Since there’s no out-of-the-box (OOB) spoke for SAP user management, a bit of custom setup is usually required. Here’s how to think about it:
What’s possible:
- Use Virtual Agent + Flow Designer to trigger user lock/unlock in SAP
- Pass user input as payload to SAP APIs
- Send confirmation or error messages back to the requester in the chat
Things to consider:
- SAP doesn’t have a ready-made spoke in ServiceNow—API access and credentials are required
- You'll need to handle responses, errors, and access controls carefully
- Actions like lock/unlock may require coordination with your SAP security policies
- Traceability and audit logging are key for compliance
If you’d rather not build all this manually, you may want to explore OpsHub Integration Manager (OIM), an enterprise–grade integration platform and a ServiceNow partner. It lets you connect ServiceNow and SAP two–way securely—with automation, user action tracking, and without custom scripts. It is simple to configure and has a built–in error handling mechanism. Just connect the systems and let the OIM handle the rest.
Hope it helps!
