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07-11-2025 05:57 AM
Hello everybody!
Does any one have any idea how to send a servicenow record from one instance to another? I have tried everything, but It just won't work!
I've been receiving errors on octet-stream type or even the file type. I put the code bellow:
sendAttachment: function(ticket, record) {
try {
var output = {
hasError: false
};
// CARREGA anexo do registro indicado
var attachmentGR = new GlideRecord('sys_attachment');
attachmentGR.addQuery('sys_id', record);
attachmentGR.query();
if (attachmentGR.next()) {
var fileName = attachmentGR.file_name.toString();
var contentType = attachmentGR.content_type;
var attachmentSysId = attachmentGR.sys_id;
}
// Recupera o binário do anexo
var stream = new GlideSysAttachmentInputStream(attachmentSysId);
var byteStream = new Packages.java.io.ByteArrayOutputStream();
stream.writeTo(byteStream, 0, 0);
var request = new sn_ws.RESTMessageV2();
request.setEndpoint(this.baseurl + '/api/now/attachment/file?table_name=incident&table_sys_id=' + ticket + '&file_name=' + encodeURIComponent(fileName));
request.setHttpMethod('POST');
request.setBasicAuth(this.username, this.password);
request.setRequestHeader('Content-Type', contentType);
request.setRequestHeader('Accept', 'application/json');
request.setRequestBody(byteStream.toByteArray());
var response = request.execute();
var httpStatus = response.getStatusCode();
var responseBody = response.getBody();
if (httpStatus < 200 || httpStatus >= 300) {
throw output;
}
return output;
} catch (error) {
output.hasError = true;
output.httpStatus = httpStatus;
output.errorMessage = responseBody;
}
}
I have sucessfuly send a file, but it's content get on the other side broken. If I use the content type of the table, some times it gets a file type error
I have tried to mount a multipart sending too, but it fails!
Any help would be appreciated!
Solved! Go to Solution.
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07-11-2025 06:08 AM
And lastly, is this one-time transfer or do you aim to do it regularly?
For the one-timer it might be possible to export it (but still the target record must be defined).
Debug: check the target sys_attachment table, perhaps the record is there you just cannot see it in any form as the associated sys ID will be unknown.
No AI was used in the writing of this post. Pure #GlideFather only
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07-14-2025 02:05 PM
parabéns @BRUNO BANDEIRA 🤩
No AI was used in the writing of this post. Pure #GlideFather only