Teams VA not searching knowledge base but Portal bot is

JMHSN
Tera Contributor

‎08-14-2023 10:21 AM

Typing in a word that I know is in kb articles but has no intents is not falling back to AI Search in Teams. From the portal bot, it returns the appropriate articles. See attached image. 

Any help will be greatly appreciated.

 

Thanks, John

Preview file
132 KB
0 Helpfuls
  • 314 Views
1 REPLY 1

LM5
Tera Contributor

‎11-06-2023 05:14 PM

JMHSN, Did you figure this out?  Same problem here. 

0 Helpfuls