Teams VA not searching knowledge base but Portal bot is

JMHSN
Tera Contributor

Typing in a word that I know is in kb articles but has no intents is not falling back to AI Search in Teams. From the portal bot, it returns the appropriate articles. See attached image. 

Any help will be greatly appreciated.

 

Thanks, John

1 REPLY 1

LM5
Tera Contributor

JMHSN, Did you figure this out?  Same problem here.