How to redirect user to a topic using link

[Pooja Mallikarj]

Hi Community,

How we can redirect user to a virtual agent topic using link ?

Thanks,

Pooja M

[Peter Bodelier]

Hi @Pooja Mallikarj 

Have you checked proactive triggers?

Create custom trigger types (servicenow.com)

You can use URL as a trigger to show a or multiple topics.