Triggering a notification containing requested item variables from flow designer

[sarahjantz]

I am trying to trigger an email notification from flow designer that contains all of the variables in a requested item. I was able to get the notification to populate the variables using the following script and using the sc_task table, but the workflow throws an error "Notification requires table sc_task, record is of type sc_req_item". If I change the table to sc_req_item, it does not pull the variables into the notification. Can somebody help?

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,

    /* Optional EmailOutbound */

    email, /* Optional GlideRecord */ email_action,

    /* Optional GlideRecord */

    event) {

    var set = new GlideappVariablePoolQuestionSet();

    set.setRequestID(current.request_item.sys_id); //changed

    set.load();

    var vs = set.getFlatQuestions();

    for (var i = 0; i < vs.size(); i++) {

        if (vs.get(i).getDisplayValue() != '' && +vs.get(i).getLabel() != '') {

            template.space("\n");

            template.print("\n" + vs.get(i).getLabel() + "::" + vs.get(i).getDisplayValue() + "\n");

        }

    }

})(current, template, email, email_action, event);

[Sainath N]

@sarahjantz : If that's the case, please change the table on your notification to'sc_req_item' and select it in the notification drop-down in your flow. If it doesn't show up, please refresh the screen and try.

Also your email script needs to be updated from [current.request_item.sys_id] to [current.sys_id] as we are changing the table from sc_req_item to sc_task.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[sarahjantz]

Unfortunately, this is where I started. While the workflow then sends an email, it won't provide the RITM variables in the body of the email. So perhaps what I need is somebody to help me modify the mail script to be able to pull the variables. 

[Sainath N · Accepted solution]

@sarahjantz : This will work, please use the below script and make sure the notification is configured on [sc_req_item] table.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {



    var set = new GlideappVariablePoolQuestionSet();
    set.setRequestID(current.sys_id); //changed
    set.load();
    var vs = set.getFlatQuestions();
    for (var i = 0; i < vs.size(); i++) {
        if (vs.get(i).getDisplayValue() != '' && +vs.get(i).getLabel() != '') {
            template.space("\n");
            template.print("\n" + vs.get(i).getLabel() + "::" + vs.get(i).getDisplayValue() + "\n");
        }
    }
})(current, template, email, email_action, event);

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.