UI action for cancel flow

[AnandKumar1]

Hi All.

When i initiate the Cancel Renewal UI action. I need to bring the info message that, instead of cancelling the renewal do you need to revoke the certificate. If yes, then it should redirect to a catalog which i use. if user click the info message cancel then it should cancel the renewal.

function CheckConfirm() {

    var answer = confirm("Do you want to revoke the certificate? if Yes click Ok. To proceed cancelling the certificate click cancel");

    if (answer != true) {

        alert("answer not true");

        gsftSubmit(null, g_form.getFormElement(), 'cancel_renewal'); 

    } else {

    alert("serviceportal end point");

        window.open = "https://test.service-now.com/sp?id=sc_cat_item&sys_id=293403d22b52e100e587593069da1575";

    }

}

if (typeof window == 'undefined') {

    current.state = 4; /// CAncel the record\

    current.work_notes = "The certificate has been set to cancelled.";

    current.update();

    action.setRedirectURL(current);

    gs.addInfoMessage('cancelled.');

}

My else condition is not redirecting to the catalog url. However, i checked the alert is working. Am i missing any syntax here?

Thanks.

[Aniket Chavan]

Hello @AnandKumar1 ,

Please give a try to the code below and see how it works for you.

function CheckConfirm() {
    var answer = confirm("Do you want to revoke the certificate? If Yes, click OK. To proceed with cancelling the certificate, click Cancel");

    if (answer != true) {
        alert("Answer not true");
        gsftSubmit(null, g_form.getFormElement(), 'cancel_renewal'); 
    } else {
        alert("Service portal endpoint");
        window.open("https://test.service-now.com/sp?id=sc_cat_item&sys_id=293403d22b52e100e587593069da1575", "_self");
    }
}

if (typeof window == 'undefined') {
    current.state = 4; // Cancel the record
    current.work_notes = "The certificate has been set to cancelled.";
    current.update();
    action.setRedirectURL(current);
    gs.addInfoMessage('Cancelled.');
}

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

[AnandKumar1]

Hi Aniket,

Thanks for your eamil. I am getting same response. I can see the alert. But it's not redirecting to Service portal.

Service portal endpoint

[Aniket Chavan]

Hello @AnandKumar1 ,

Oh okay then lets try with this below approach.

function CheckConfirm() {
    var answer = confirm("Do you want to revoke the certificate? If Yes, click OK. To proceed with cancelling the certificate, click Cancel");

    if (answer != true) {
        alert("Answer not true");
        gsftSubmit(null, g_form.getFormElement(), 'cancel_renewal'); 
    } else {
        alert("Service portal endpoint");
        window.location.href = "https://test.service-now.com/sp?id=sc_cat_item&sys_id=293403d22b52e100e587593069da1575";
    }
}

if (typeof window == 'undefined') {
    current.state = 4; // Cancel the record
    current.work_notes = "The certificate has been set to cancelled.";
    current.update();
    action.setRedirectURL(current);
    gs.addInfoMessage('Cancelled.');
}

[AnandKumar1]

Hi Aniket,

I am getting alert and resulting same. I have tried earlier once with "window.location.href" as well :(.