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05-19-2023 03:24 PM
As a part of ServiceNow for Teams Integration I need to install Azure Active Directory User Mapping as per the Product documentation. But unable to find "Azure Active Directory User Mapping" plugin. Please suggest.
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05-20-2023 03:15 AM
There is no plugin like that.
For User Provisioning you can directly create a Enterprise Application in Microsoft Azure with Instance Name, Username and password.
Then you have to perform User/Group mapping.
For Teams these are the plugins
1. Glide Virtual Agent
2. Virtual Agent (pack of 4) which has.
sn_itsm_nlu
sn_itsm_va
sn_pwdreset_va
sn_managevm_va
3. Admin Center(sn_admin_center) plugin for teams - needs to be done by the client from the store and updated to the new version.
4. Conversational Integration with Microsoft Teams plugin..
5. Admin Experience Framework(sn_ace) plugin- needs to be updated to the latest version from the store.
6. IT Service Management integration with Microsoft Teams(sn_now_teams_it)
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05-20-2023 03:15 AM
There is no plugin like that.
For User Provisioning you can directly create a Enterprise Application in Microsoft Azure with Instance Name, Username and password.
Then you have to perform User/Group mapping.
For Teams these are the plugins
1. Glide Virtual Agent
2. Virtual Agent (pack of 4) which has.
sn_itsm_nlu
sn_itsm_va
sn_pwdreset_va
sn_managevm_va
3. Admin Center(sn_admin_center) plugin for teams - needs to be done by the client from the store and updated to the new version.
4. Conversational Integration with Microsoft Teams plugin..
5. Admin Experience Framework(sn_ace) plugin- needs to be updated to the latest version from the store.
6. IT Service Management integration with Microsoft Teams(sn_now_teams_it)
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05-22-2023 09:15 AM
Thank you.