Unable to View 'Incident Resolved' Notification as Caller

[RitheshB]

In the ServiceNow base instance, there is a system notification configured to send an email to the caller when an incident is resolved. However, when I impersonate the caller, I am unable to find the notification that says 'Incident is resolved.' Where can I view or open that email?

[Pardhu Guduru]

Email logs: Only system administrators or users with the appropriate roles can view sent emails by navigating to System Mailboxes > Sent (sys_email table), but access to this is restricted and generally not available to impersonated callers for security and privacy reasons.

[Ankur Bawiskar]

@RitheshB 

you can check email logs and see.

If the caller is active, not locked out, has notification preference enabled and email field populated in sys_user then it will send email in email logs.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@RitheshB 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@RitheshB 

If my response helped please mark it correct and close the thread so that it benefits future readers.