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Urgent Help | Want to send Email Notification every hour after P1 Incident creation

Mayank_Mishra
Tera Contributor

‎10-26-2023 10:35 PM

Want to send Email Notification every hour after P1 Incident creation until Incident is resolved. after 8th hour wants to add one more recipient for escalation.

kindly suggest how to achieve this.

Thanks in Advance.

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1 REPLY 1

Community Alums
Not applicable

‎10-26-2023 10:48 PM

Hi @Mayank_Mishra ,

Please use the concept :

https://www.servicenow.com/community/incident-management-forum/check-if-p1-inc-is-being-updated-evry...

 

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