User Validation Procedure Using ServiceNow?

TristanLC
Tera Contributor

As Cybersecurity becomes more prevalent these days, it is not always easy to validate the person on the other end of an e-mail address or phone call.
Does ServiceNow currently have a process that we can use to validate a customer on the other side of the incident/request? This process would preferably tie into our existing authentication method of using the Authenticator app on a mobile device, but I am open to all suggestions!

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Finn1
Mega Contributor

Hi Tristan,

a complete software solution (on-premises or Cloud) exists from FastPassCorp integrated directly with ServiceNow, to validate users based on group memberships and available information and MFAs for the user: https://www.fastpasscorp.com/secure-password-processes-with-servicenow/ 

The process is determined based on Category in ServiceNow.

 

Have a look

Finn