User Validation Procedure Using ServiceNow?

[TristanLC]

As Cybersecurity becomes more prevalent these days, it is not always easy to validate the person on the other end of an e-mail address or phone call.
Does ServiceNow currently have a process that we can use to validate a customer on the other side of the incident/request? This process would preferably tie into our existing authentication method of using the Authenticator app on a mobile device, but I am open to all suggestions!

[Community Alums · Accepted solution]

Hi @TristanLC ,

ServiceNow provides multiple ways for user validation , it depends on you , how or which method you want to use, examples :

https://www.servicenow.com/community/virtual-agent-forum/write-a-client-script-to-validate-user-inpu...

https://www.servicenow.com/community/itsm-forum/how-to-validate-user-credentials-on-service-portal-l...

https://www.servicenow.com/community/itsm-forum/validation-for-user-registration/td-p/509002

https://www.servicenow.com/community/developer-forum/validation-during-login/m-p/1893057

[Finn1]

Hi Tristan,

a complete software solution (on-premises or Cloud) exists from FastPassCorp integrated directly with ServiceNow, to validate users based on group memberships and available information and MFAs for the user: https://www.fastpasscorp.com/secure-password-processes-with-servicenow/ 

The process is determined based on Category in ServiceNow.

Have a look

Finn