virtual agent chat window not avaliable in service portal

[nagarjunaka]

Hi Team,

I am working on the ServiceNow Virtual Agent learning task that requires accessing the Password Reset Instructions KB article through the Open Chat Window in the Service Portal.

However, the chat window is not appearing in the bottom-right corner of the Service Portal. I tried opening the Service Portal using /sp, but the Virtual Agent icon is still missing.

Could anyone please help me with:
1. How to verify whether the Virtual Agent plugin is enabled?
2. How to enable or configure the chat widget in the Service Portal?
3. Is there an alternative way to complete and validate this learning task if the chat window is unavailable?

Thank you.

[Tanushree Maiti · Accepted solution]

Hi @nagarjunaka 

Verify these links and validate your set up :

1. KB1751384 Virtual Agent Chat Icon is not visible on the PORTAL 

2. How to enable Virtual Agent on specific Portal? 

https://www.servicenow.com/community/developer-forum/virtual-agent-widget-disappears-from-employee-s...

Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

[Srikanth_9 · Accepted solution]

Hi @nagarjunaka,

Refer:

Install Virtual Agent plugins • Australia Conversational Interfaces • Docs | ServiceNow

how to configure virtual agent - ServiceNow Community

How to enable Virtual Agent on specific Portal? - ServiceNow Community

how to show and hide virtual agent chat icon for s... - ServiceNow Community

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Aditya_hublikar]

Hello @nagarjunaka ,

You can refer this link :

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-enable-virtual-agent-on-specific...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Aditya_hublikar · Accepted solution]

Hello @nagarjunaka ,

I hope you are doing well . Does your query is resolved ?

If my response helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Tanushree Maiti · Accepted solution]

Hi @nagarjunaka 

Verify these links and validate your set up :

1. KB1751384 Virtual Agent Chat Icon is not visible on the PORTAL 

2. How to enable Virtual Agent on specific Portal? 

https://www.servicenow.com/community/developer-forum/virtual-agent-widget-disappears-from-employee-s...

Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

[Srikanth_9 · Accepted solution]

Hi @nagarjunaka,

Refer:

Install Virtual Agent plugins • Australia Conversational Interfaces • Docs | ServiceNow

how to configure virtual agent - ServiceNow Community

How to enable Virtual Agent on specific Portal? - ServiceNow Community

how to show and hide virtual agent chat icon for s... - ServiceNow Community

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.