Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Virtual agent send just to assigned to in incident chat

Yahav Mor
Tera Contributor

‎03-31-2024 12:57 AM

Hi
When I open a chat I want the call to reach only the assigned to and if he reject/offline the chat will close where  I do that?

YahavMor_0-1711871724859.pngYahavMor_1-1711871750156.pngYahavMor_2-1711871773291.pngYahavMor_3-1711871801967.png

 

0 Helpfuls
  • 233 Views
1 REPLY 1

Sohail Khilji
Kilo Patron

‎03-31-2024 01:22 AM

Hi @Yahav Mor  ,

 

Have to setup Live Agent groups and ensure that they are online? Please refer to this video.


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

0 Helpfuls