Virtual agent send just to assigned to in incident chat
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03-31-2024 12:57 AM
Hi
When I open a chat I want the call to reach only the assigned to and if he reject/offline the chat will close where I do that?
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03-31-2024 01:22 AM
Hi @Yahav Mor ,
Have to setup Live Agent groups and ensure that they are online? Please refer to this video.
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