Virtual agent send just to assigned to in incident chat

Yahav Mor
Tera Contributor

Hi
When I open a chat I want the call to reach only the assigned to and if he reject/offline the chat will close where  I do that?

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1 REPLY 1

Sohail Khilji
Kilo Patron
Kilo Patron

Hi @Yahav Mor  ,

 

Have to setup Live Agent groups and ensure that they are online? Please refer to this video.


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