Hi All,
"Comments should be visible externally to the submitter. Work Notes should be visible internally only to fulfillers" - this is possible in native UI perspectives for agents. is it possible for opened for/ subject person in esc portal ?
I know opened for has access to see all comments like additional comments and work notes from esc portal. In HR Service Configuration, if show case to subject Person is unchecked the HR case will not be visible to subject person anymore.
is "Comments should be visible externally to the submitter. Work Notes should be visible internally only to fulfillers" possible for opened for/ subject person in esc portal ?
