We have a requirement to create a dashboard containing visualisations covering tickets assigned to multiple (75+) assignment groups.
This group of assignment groups is expected to change over time, and so to reduce the overhead in the future, we were hoping to be able to group these groups together. This means if the group of groups changes, we can amend this once and all the relevant reports update.
I've looked at using User Criteria for this - it allows us to group assignment groups together, but this does not seem to be available in visualisation designer as related field (e.g. Assignment Group > User Criteria is ...). Could this added to the assignment group form for reporting?
These groups sit in different business areas, with different managers and different Group.Parent values. There also may be a need for multiple groupings of these groups.
Any suggestions welcome on solutions!
