Want to remove request number and want to put RITM number in the request page

[NeethuB]

Want to remove request number and want to put RITM number in the request page 

[shantanu_patel8]

Hi @NeethuB  

OOB the requests are supposed to display the REQ# as a single request can have more than one requested Items. So, If you tend to change this behavior you will need to create a new page rather changing the current one as the list widget behavior cannot be changed.

Please mark the answer helpful and correct if it resolves the issue. Happy scripting 🙂

-Shantanu

[NeethuB]

i know but we are not showing the REQ# we want to show RITM #. Can you help me in that

[shantanu_patel8]

Unfortunately this is not going to be a easy change as far as I know. You will need to do a lot of customization, My suggestion would be to raise a Hi ticket to get the support from serviceNow.

Please mark the answer helpful and correct if it resolves the issue. Happy scripting 

-Shantanu

[Ankur Bawiskar]

@NeethuB 

identify the widget, make the necessary changes, add this newly cloned widget to your page

widget name - "My Requests"

Remember that widget also shows INC, etc

If my response helped please mark it correct and close the thread so that it benefits future readers.