If I search the employee number I want to show that employee number in this variable. How can we ach
If I search the employee number I want to show that employee number in this variable. How can we acheive it.Please suggest.
Forum Posts
Virtual agent not showing all the options in MS teams
Hi team, One user of my company reported that the VA is not working for him on MS teams, he is not getting notifications. I called him and I notice that he is not getting all the options that we have in our VA in MS teams. He only gets 'Check status...
How to populate department field with data from 2 possible locations.
Hi all, I have a requirement from a customer to populate the department field on the user record based on the information given in either a custom field or the manager field. The field that is chosen is based on whether the custom field is empty or n...
Access on sla's to create on particular table
Hello everyone, we have a group called "HR-ESC" , so i want to allow that group able to create and update the SLA's on the "hr_planning_and_operation" table Please help me how to archive this . #sla #acl
I have a scenario, where an user is part of hardware group and he wanted to update on sc_task record
I have a scenario, where an user is part of hardware group and he wanted to update on sc_task record to "software" group. But this group "Software" group should only be visible to the members of "Hardware" group and for other it should be hidden. Can...
How to call system property in ui action condition field
We have a UI action field called "copy incident" in incident form, i want to visible only for 3 groups, so i created string property, and using that property in ui action condition field, but it is not working , anyone please help #ui action #sys ...
Tags [sys_tags] field is not available for selection in UI policy condition builder
I am trying to write an UI policy with condition on Tags [sys_tags] field but I have noticed that this field is not available for selection in UI policy condition builder.But, I can apply a filter condition on Tags [sys_tags] field in table list view...
excel is not attached in Transform map after deployment.
I have multiple transform maps under a CMDB data load module, where I have created CIID field and mapped to target field through load data and attached excels and captured to update set, after deploying it to Test instance, I can see that Excels are ...
Send a notification with approve/reject link and should redirect to sysapproval_approver table
Hi All, I want to send a notification with approve/reject link to apprevers(as per defined) and if the approver click on the link then should redirect to sysapproval_approver table to approve it. 1. Can this be possible by writing the Notification on...
Add conditions for AI search to exculed search result base on country and brand of KB and user.
I want to add conditions for AI search based on country and brand of KB and user. For exampleIf KB has country is U.S.A and brand is Google, only users with country is U.S.A and brand is Google can search for KB. How can I do this or is there any sol...
ServiceNow follow which international standards for ham best practices
ServiceNow follow which international standards for ham best practices and please share the Best Practices document for HAM as well.
Incident Field to kb_feedback_task form
HI,I need to add a field from the incident form to the kb_feedback_task form, but the reference of the kb_feedback_task table is to the Task table and not to the Incident table,.I would appreciate help ,Thanks!
Virtual agent language translations and triggers
Hello, I'm new to Virtual agent and I have created a topic block. I want to know how to trigger German or any other language queries in VA. I have a requirement of around 10-12 different languages and will also be adding translated documents on servi...
Can I use 'catalog variables' in conditions on email notifications
Can I use 'catalog variables' in conditions on email notifications?
Stop creating relationship record
On creating a record in table: cmdb_ci_storage_server, it is creating a relationship automatically which is getting created on table: cmdb_ci_service. I need to identify and stop this from getting created. How to identify where it is getting created ...
