Hi, We have 3 applications in our project with its own assignment groups. All these 3 are interconnected so we have implemented the ticket reassignment feature between these teams. let us suppose team1, team2 and team3 are the 3 assignment groups. If...
Hi Community,I have flow which ideally should be closing the RITM and REQ once all the SC_TASK are closed with the help of "Add a stage" in the flow it is closing the RITM but not the REQ. Is there something I am missing with that?
Hi,I want to get the configuration item and assignment group auto populate when the incident created using before BR.please suggest the script how get the above values.examples: Configuration item = server, assignment group= test gro...
Hi, I would like to find out why the change request skipped the testing ctask and UAT approval only for that one change request and working when we replicate the same issue it is working as expected.so wanted to know if there is any way to find out w...
Hello Team, I am updating child incident state value when parent incident state updated, i created After BR with Update action, my script is working as expected till state changes to Open, WIP, onHold. but if i change parent inc state to Resolved the...
Hi Team please help me!!! I need to redirect this URL https://dev184220.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3a25637b47701100ba13a5554ee490a0 to portal URL (https://dev184220.service-now.com/sp?id=sc_cat_item&s...
Hello Experts I need to configure Add button in Affected ci tab in change_task related list, please let me know how can we add it , OOB we have this add button on change_request same functionality i want it on change_task table
Hi Folks, While I'm importing the Active Directory groups to ServiceNow thru LDAP, I'm able to get the groups but not the users. I'm using OOB data source, Transform Map and OnAfter script. I've increased the lenght of DN and Source but to increa...
when we changing category in incident at the time the caller get an notification.how to do this
Hi, I use <sn-day-ago/> tag on my widget to display the created date of the item -(inside ng-repeat loop)however the value displayed is not the correct value for the real datefor e.g.the original iten created date value is 'Aug 24, 2021' but the valu...
Hi Team, Once the field engineer done with the work for the WOT, there should be a approval button to trigger approval once the approval is done or approved then only the field engineer to close the task. Is it possible to achieve in servicenow for w...
Ms team app approval response is struck when approving the approvals from the MS team app , the approvals are showing as loading. below is reference , how to resolve it
We have 2 request items that email vendors with the ticket information. Since they are not agents in our system, their reply emails only show up as email received and do not create an additional comment in the RITM. The requester therefore cannot s...
Hi , I am given a requirement to build a data model using email attachment(loaded with import set) and payload(REST API) in ServiceNow table.Could anybody please provide some scenarios/use cases on how to build a data model in ServiceNow?
Whenever any other user replies to the email which was sent to him, it will populate in additional comments and it is visible to everyone. I want to hide the visbility of that particular email which was replied by any other user from the caller. I'm...
