I'm using VA create incident oob topic block to create incident, it working fine, but when I'm checking in incidents for those created incident it's showing assignment group different not the one which I'm passing though it's updating other details c...
Hi,I have requirement related to survey . Currently in our instance if RITM state is change to closed complete survey send to the "requestor " user . But we want to give some condition on it who will received the survey.1. survey will send to the req...
Hi community,I want a schedule job script. which automatically proposes a incident to major incident candidate after 30 mins of creation.incident should match 4 conditions:incident is priority 1 ANDService.Business criticality is 1 critical ANDP1 inc...
i have integrated the MS team ServiceNow app integration to my UAT instance and its working fine, now i have moved the changes to PROD and un-installed the tenet from the UAT and installed it in the PROD instance now, if any new interaction which ar...
Hi,There is a requirement that in Catalog item there is 2 field 1. Group name (reference field)2. Group Members So on selecting any Group Name, then in Group Members field all the available group members should auto populate. **which field Type shoul...
In mrv i have variables security group name(single line text), owner(sys_user), authorizer 1 (sys_user), authorizer 2 (sys_user) i need to take these fileds in flow designer and goes for approval to owner/auth1/auth2 anyone can approve explain in det...
Hello Every one, I have create an approval process in workflow. I Have to put 2 conditions in one approval process(Approval level)I have 4 change creation groups and need to set an approval to the specific group, once it approves it goes to next leve...
Hi all,I want to create a inactivity monitor for incident table. when conditions is priority is 1 then it should wait for 30 mins then that incident should automatically propose as major incident candidate. i tried both ways but it's not working. ple...
Hi,did anyone know hao to add fields to the Sow summary overview? currently only "short description" & "description" are displayed:
Hi team, I need email.from address from inbound to transform script? i am also trying to write a business rule on sys_email table for this and get current.user_id. but how can i get that business rule value in transform script. please suggest.
Hi all,what is trigger rule for "P1 incident lasting more than 30 mins"i tried "Priority is 1-critical AND created relative after 30 mins from now".but it's not working. could anyone help?
I am new to service now . Can anyone help me to get best resources for ITSM , ITOM and CMDB. I need sources which covers entire topics from basics to advance.
Hi,In incident form we have field called caller_id. The person who logged in their name should auto populate in the caller_id field. Once he removed the name then in the list it should show the logged in user name first followed by the list of user b...
Hi, we created skill determination rule for interaction based on opened for>country. Skill is getting associated based on this condition. However, when we modify the condition to short description contains (sample text) the skill is not getting assoc...
I am unable to see the data on the Virtual agent Dashboard (Conversational Interface > Conversational Analytics > Virtual Agent Dashboard). There are some tabs like Usage and AI search. 1. Under the tab Usage there are multiple reports like Conversat...
