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Resolved! Schedule state in Normal Change.

Hello community, I need to add a new state in change form called schedule for this i am trying to add a new state in change workflow. Now the requirement is we have field called start date(Glide datetime) now when the workflow is triggered it will be...

sireesha19 by Tera Contributor
  • 469 Views
  • 2 replies
  • 1 helpfuls

Resolved! Variable Sets Question

Hello, We have two catalog items that use the same variable set. We would like to make one of the individual variables inactive in one of the items but keep it active in the other item. Is this at all possible? Thanks in advance David

davidsmith by Tera Expert
  • 513 Views
  • 2 replies
  • 2 helpfuls

Joining date is more than 60 days of todays date

Hi All, I have a requirement in catalog:  if joining date is more than 60 days of todays date & Existing device catalog field does not contain any device/empty then set value of Request Type “Existing User Without Asset “ will be displayed.Need help ...

catalog item

I have created a catalog item which has a variable(dropdown choices type) named countries having choices India and USA. I want if the logged in user's country is not india then only one choice (USA) should be visible to him. How to configure it? 

Gaurav69 by Tera Contributor
  • 290 Views
  • 4 replies
  • 0 helpfuls

How to restrict va topic as per portals?

Hi , I was trying to restrict the visibility of topic as per portal .. we were able to achieve this by adding 1. modified agent chat record for specific portal with below condition - skip_load_history = true;2. Added a script to topic as per visibili...

veenal by Tera Contributor
  • 539 Views
  • 2 replies
  • 0 helpfuls

ServiceNow Discovery

Hi , Is there any way that I can exclude list of software being discovered in servicenow discovery .  Thanks,Ragavi.

Ragavi by Tera Contributor
  • 221 Views
  • 1 replies
  • 0 helpfuls

Learning integration

Can anyone assist on how to learn integration, and all is there any course in now learning if yes let me know this helps me alot.Actually I'm fresher so I want to learn from basics and don't know any thing about integration if you consists any one sh...

mahesh_03 by Tera Expert
  • 1015 Views
  • 7 replies
  • 2 helpfuls

Resolved! Contract is not moving from Draft to Active

HI Team, Can someone tell me what is the OOTB job or script which makes the as_contract state to set to Active or Expired?In My case, the Start Date is set and there is no approval , yet the contract has not moved to Active.Same is the case with End ...

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Community Alums by Community Alums  
  • 428 Views
  • 1 replies
  • 0 helpfuls

Hide Unnecessary Ticket Information At Service Portal

Hi Forum Members, do you have an idea, how one could hide the unnecessary fields that are marked with the red on the screenshot?(The Ticket is being raised on the Service Portal with a Header Menu Element and this is the view after the creation) â€ƒMan...

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SzTamas by Tera Contributor
  • 512 Views
  • 3 replies
  • 0 helpfuls