Is there a way to suppress the inital KB article number provided whenever the agent uses /KB as an action? (or should I?) I've attached here what it looks like- a KB article number is shown and then underneath that, a link to the article is displayed...
I need to create a report that will list all tasks:assigned to Assignment Group A; submitted by a member of Assignment Group AAssigned to Assignment Group A; submitted by a member of Assignment Group B I know I could list out each of the members of t...
Hello Folks,We can create a Standard change template using Standard change proposal. We have requirement to create Standard change template from a Catalog Item. Is it possible, Please suggest.I want to create a catalog item that go should through so...
I'm looking for examples of how other companies have set up their options to Report an Incident or Request a Service. Currently we have a widget on the home page (Report an Incident and Request IT Support - generic request) and our users are defaulti...
I need to remove ITIL role from user ''Test1'' but the ITIL role is inherited from group 'Welcome1'. In order to remove ITIL role from user I should be remove the group 'Welcome1' from user 'Test1', since ITIL is inherited from group. so my requireme...
Hi I have a requirement. We have a service request in production which automatically adds users to groups once the SR is approved.Now we want that if a users is added to a group in prod, the same should be automatically done in non prod environment. ...
how can we find out the total outage time involved in the resolution of an incident ? i have an account where we need it find out the total availability of some critical applications and the only way is to use the outage time in an incident. Atm this...
HI, out team working with worj order task,can i make a reccuring WOT that opens every day automaticly?
In my current instance ( van_cover), change request technical approvals are currently assigned to the assignment group. However, I'd like to modify this workflow so that approvals go to the support group members of all Configuration Items (CI) impact...
Requirement: Incidents that are assigned to "IT - Enhancements" to only be visible to members of the IT Enhancements assignment group, the caller, users on the watch list and admins. Other itil users cannot see these tickets unless the ticket is no l...
in the interaction module related list when we right click the below button is not visible
Is there a way to see simple stats on the number of views for each knowledge article and the date of each view?Thanks,AJ
Can any one please share a perfect video on topic Interceptor
Hi, when an Incident is closed using the Close Code "Not an Incident", and no Request is connected to it, the incident should close and open a generic request with the same information as the incident had. I created this business rule for that (after...
Hi Team, I have used the script in the filters for reports created in the UI Builder. The filters are working for admin but for non admin its not working. In native ui when i tested the script it gives no records,..wch means the non admin is not gett...
