would like to not allow customers to reopen Closed Incidents from the Customer Portalwhere can I go to remove 'reopen' selection from the action button for "Closed" Incidents?We need to allow customers to reopen or close an Incident ticket in 'Resolv...
Hi,I have a requirement to trigger the flow designer if incident short Description is Certain 3 Values (EX: Test1, Test2, Test3) then The Flow should trigger. Created new property called - 'lmn.sf.awaiting.info.task.list” and mention all tasks in co...
Hi all,When I am implementing integration between my two Personal developer instance connections was successful Req : whenever I create an record on source instance I want to create a record with the same details on the target instance Issue : when I...
Hello ! I am trying to change the color of the work notes from yellow to green.I am aware of the system properties :glide.ui.activity.style.work_notesglide.ui.activity_stream.style.work_notes I tried to update them to LightBlue. They do work on UI Cl...
Hi,All active finance requests are not being visible for a user in KPI Dashboard .It's displaying error Security constraints may prevent you from seeing some or all details about who can view this dashboard.I tried giving role sn_sm_finance_basic,pa_...
It has be to converted into USD but it's reflecting the same cost any solution for this ? TIA
HI, How to hide a field in th list filter: Ex: Here I want to hide the call filed in the filter Thanks,
i have a ui action and ui page in native ui but how to make it with sow ? ui page. : <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide"><g:evaluate var="jvar_taskId" expression="RP.getWindowProperties()....
The "start a new conversation" button is disabled. And the menu options to send email or call doesn't show any value when you click on it. How can I update these options?
I'm trying to change some of the Major Workbench Summary options, for example changing the table that comes with Impacted ServicesI wanna put another table, I tried to change in the form but its no working, It's possible?
Problem: External users need to create tickets, but they do not have access to the self-service portal and do not have a user record in our sys_user table.Possible Solution: We plan to allow external users to send emails to a shared mailbox. Using an...
Hi esperts , need some advice . i have a business rule in native UI but how can i get all the user asset to pulled in when open an incident ? // Check if the u_imapcted_asset field is already populatedif (!current.u_imapcted_asset.nil()) {gs.addInfoM...
HiI need to make unvisible the order part in item:(view in portal): Also I was comparing with other item which is not orderable and in list view it has other icon on the left side of the name like:instead of: Do you how can I make item totally not or...
Hi all,I want to filter on both Number and u_workstream reference using this content block, however I can either do one or the other it wont seem to look at both. Any ideas?<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:...
There is a complete on schedule dialogue box in change form is not working as expected when changed is completed it should be true .this issue is happening Intermittent I have checked there is a business rule which runs and its conditions arestatus...
