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05-15-2025 01:27 AM
Want to remove request number and want to put RITM number in the request page
Solved! Go to Solution.
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05-15-2025 03:45 AM
found this link which has the steps and no scripting required, see if that works for you as well
Display of the request number under RITM in the My requests widget - response from snowuser yt
I was able to achieve using the steps shared in above link
Before: REQ shown
After: RITM shown instead of REQ
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-15-2025 03:45 AM
found this link which has the steps and no scripting required, see if that works for you as well
Display of the request number under RITM in the My requests widget - response from snowuser yt
I was able to achieve using the steps shared in above link
Before: REQ shown
After: RITM shown instead of REQ
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-18-2025 10:46 PM
Would you mind marking my response as correct to your other question where I shared solution without scripting?
How can i remove the request number from the this ?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader