Where we will configure reply to emails that ServiceNow received ??

[KM SN]

When an user sends mail to x@test.com it is getting created either incident or case, as a response we are sending back automatic reply from y@test.com  but they asked to change this as z@test.com. but

I am unable to found where there will be a configuration for this. ? I have seen notifications but no clue...obviously not the inbound email actions then what I am missing?

[SAI VENKATESH]

Hi @KM SN 

They can be configured in Inbound email actions. Please check there.

Thanks and Regards

Sai venkatesh

[KM SN]

In Dev I am seeing no records as action type = reply email in inbound actions so ...will they do them only in production instance not in dev?

[SAI VENKATESH]

Hi @KM SN 

Can you check in Email Properties

Thanks and Regards

Sai Venkatesh

[KM SN]

In Dev I am seeing no records as action type = reply email in inbound actions so ...will they do them only in production instance not in dev?

In Dev properties I can see that they disabled sending emails but they asked us to change does that mean we need to change directly in production?