Why does a user with the snc_external role create a record for an incident on a portal that is limit

[Le Son]

We created a portal to create incident.

We also disabled all ACL for task and incident table.

We created a user have role is snc_external and test_incident(this role can create, read, write and delete incident)

However, When this user access to portal, user can only edit incident, when create incident all fields is read only 

[Ankur Bawiskar]

@Le Son 

please check the table level create ACL

[Le Son]

I actually checked level create ACL.

I inactive all ACL of incident and create new ACL is create, read and write with role is test_incident

I also assign test_incident role for user. However, user can only update incident. When new record incident, all fields is read only 

[Le Son]

Thanks you, I resolved this issue. I create new ACL for task table (Create, Write, Read)

[Harish KM]

Hi @Le Son You may need to check create ACL on both Incident level and parent level, If incident ACL are disabled,, Parent ACL will apply to child