why I am not able to see the Major Incident section on Incident Form

[Atik2 Bagwan]

Hello,

I have just started learning about the Major Incident, where i was going through some You Tube Videos when they were showcasing the how Major Incident works.

They are getting the additional section Major Incident Once it Proposed as Major incident or Promoted as Major Incident but i am not?

Is there any new Update in which they have removed that as videos are old one, Or I am doing any mistake.. Please help

I have added the Screen shot which I took from the videos

Thanks,

Atik

[BillMartin]

Hi @Atik2 Bagwan ,

My assumption you have already correctly installed MIM in your PDI.

I have replicated your concern with a PDI and Major Incident Tab came out.

Is there anyone stopping you from creating a new PDI and doing a comparison from your old one?

 

[BillMartin]

Hi @Atik2 Bagwan ,

Did you manage to resolve your concern? If yes please mark it as helpful and accept it as a solution.

[sayanghosh0]

Hi ,

 I have the same requirement, can you provide me the screenshot, what you have done to achieve MIM TAB

[BillMartin]

Hi @sayanghosh0 , Major Incident Managment is not switched on by default. you can follow the steps here.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-manageme...

you can watch how to use using this video.