Do you have a Natural Language Understanding (NLU) powered Virtual Agent (VA) and a desire or means to enter the Now Assist universe? As of Washington Patch 3, you can migrate your NLU- or keyword-based topics to a Large Language Model (LLM) assist...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Replacing the Virtual Agent client icons is a commonly asked question by customers while implementing Virtual Agent. It's well described on the ServiceNow Pr...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, "Is it possible to translate the Chat Header?" This is a question concerning Virtual Agent which has been asked on the ServiceNow Community several times bef...
Improved conversational experience with Now Assist in Virtual Agent With Xanadu Patch 3, Now Assist in VA now provides an intelligent response that is synthesized from multiple search sources. No more list or carousel of results. You may have also no...
Catch our newly published white paper: 7 Habits for a highly effective chatbot! The white paper contains seven highly effective habits when building your chatbot, and how ServiceNow's Virtual Agent platform sharpens these habits. These habits will ...
Hello Everyone, This is the very first article I am writing on Servicenow community. Hope this will help the fellow community members. Step by Step Guide This document contains the steps to implement VA and NLU in your instance with basic functional...
Please note that this guide is no longer being maintained. Please refer to product documentation for the latest information. Overview ...
ServiceNow Virtual Agent meets users where they are by integrating with existing third party messaging apps. ServiceNow provides out-of-box integrations with Microsoft Teams, Slack, and Workplace from Facebook. The integration enables users to run Vi...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The Service Portal widget for Virtual Agent is a legacy product. Agent Chat configuration is the method to apply since the New York family release. Hi there, Sev...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The Service Portal widget for Virtual Agent is a legacy product. Agent Chat configuration is the method to apply since the New York family release. Hi there, A s...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, One of the popular questions on the ServiceNow Community concerning Virtual Agent is on how to hide Virtual Agent topics from the Show me everything Topic Pi...
Migrating Virtual Agent with update sets The primary guidance for migrating VA topics between instances is to create a scoped app and to build your custom Virtual Agent topics in that scoped app. You can then publish the scoped app as an update set ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field What is shared in this article, might not be best practice. Just sharing this to explore possibilities, find openings in ServiceNow, and have a mindset that your imagin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on branding the UI color scheme for your Virtual Agent client? Which labels go where, and what effect do these have? It can be a puzzle Although wit...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working on the Virtual Agent, have you noticed that in some situations the labels for User Input "Static Choice" are not shown correctly. Analyzing wha...
Problem Statement When users input a query into the Virtual Agent Chatbot that doesn't match any intent for configured topics, the fallback mechanism only displays a limited number of search results. Currently, only 3 results are shown from AI Search...
MS Teams branding is now available for the Conversational Integration! Thanks to Microsoft for delivering on the feature. Here is how to add your own name and icon to the Now Virtual Agent bot in Teams. Microsoft's official documentation: https://do...
This article talks about a workaround for creating multiple topic pickers that render a specific list of topics as required.This article also talks about removing/Hiding the topics from the main OOB topic picker so to avoid rendering duplicates in th...
Hi there, With the Orlando release, ServiceNow introduced reusable Topic Blocks for Virtual Agent. Reusable components, which you could compare with Subflows or Actions. A really nice feature that helps build Topics smarter, faster, more consistent a...
Definitions for some of the metrics found in the Conversational Analytics Dashboard. Conversations (#) Number of conversations started by a user that went past the greeting (ran a topic/topic discovery). Conversations where a user sees the gre...
Steph Morillo
LisaLatour
