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Virtual Agent and NLU Implementation

Hello Everyone, This is the very first article I am writing on Servicenow community. Hope this will help the fellow community members.  Step by Step Guide This document contains the steps to implement VA and NLU in your instance with basic functional...

Omnichannel Callback FAQ

    Please note that this guide is no longer being maintained. Please refer to product documentation for the latest information. Overview                                                                                                                ...

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Eliza by ServiceNow Employee
  • 3890 Views
  • 1 comments
  • 0 helpfuls

Virtual Agent - Changing the bot appearance

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   The Service Portal widget for Virtual Agent is a legacy product. Agent Chat configuration is the method to apply since the New York family release.     Hi there,   Sev...

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Virtual Agent client branding guide

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   Working on branding the UI color scheme for your Virtual Agent client? Which labels go where, and what effect do these have? It can be a puzzle Although wit...

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Conversational IVR FAQs

Please note that the current recommendations are to utilise AI Voice Agents to utilise phone as a channel.   Overview                                                                                                                                    ...

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Eliza by ServiceNow Employee
  • 13593 Views
  • 5 comments
  • 3 helpfuls
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