Additional Recipients for Provider Notification

[ivychan]

Hi,

Is there a way to notify all users who are currently using virtual agent chat when a record is added to a table in ServiceNow? I created a notification under Notification > Provider > Notifications and added the 'Additional Recipients' but was not sure which recipient table to select (default is 'sys_user'). 

I tried to select 'interaction' as recipient table and add in the dynamic conditions but it did not seem to work.

Appreciate any advice from the community. 

[Lynda1]

I think an Idea is needed for this!  I read this question and thought "What a GREAT idea" let me see if I can find a table to send a notification to users in the chat queue when a new Incident is created!  No such luck finding the table to use to find users in the chat queue.

[anass Ezzitoune]

hello, Workspace notifications can be sent to all members of "assignment group" ?

[Community Alums]

Apparently not, I have tried several times to create a group notification when unassigned ticket is created or moved to a group but it doesn't work.

[anass Ezzitoune]

I created a business rule to trigger notification. In the script, I extracted the members of a group "assignment group"  for example and split them into groups of five. I then triggered an event notification for each five members.