case_question input variable in Create HR Case topic block

[Ritika Saran4]

Hi All,

Can someone please help me to understand what to pass in case_question input for Create HR case topic block.

I'm trying to test the topic block Create HR Case. I've duplicated the OOB one since I wanted to add few custom messages. But I'm not sure how to test with case_question input. What value I need to pass from my calling topic.

Thanks in advance

@Ankur Bawiskar 

@Mark Roethof 

Any help will be highly appreciated

[Ankur Bawiskar]

Need to explore

[Ritika Saran4]

Hi Ankur,

I had another question. Can you help me to know how to pass a topic id from topics to interaction record.

[shannu3]

Hi @Ritika Saran4 ,

Could you please let us know if you have fixed this issue? We need this topic block to be work and we have tried with your logic as given above but still it is not working.

Kindly help on this.

Thanks,

Shanwaz

[DrDinu]

Hello @Ritika Saran4,

Have you found a solution for this case? I'm trying to avoid creating a new topic block / script include to resolve the issue.

Thanks.