Custom Dynamic Translation build

[ganapati2]

We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Translation service provider. I would like to understand the detailed steps how we could achieve it. Has anyone done this before? Any leads would be much appreciated.

Thanks

Ganapati

[Lincy1]

if any of you have managed to achieve this setup , Could you please post detailed steps and configurations ? I am in the process of building a custom translator provider integration and would appreciate any leads.

[HeatherSN]

Hello Lincy1.  Basically, the idea is that you need to build your own subflows for your custom integration. You do this in Workflow Studio, in <instance_name>.service-now.com/now/workflow-studio/home/subflow  

The best tip is to model your new subflows on the existing OOB subflows, which you can find by searching the cuurent subflow names for "detect" and "translate".  Ignore anything with the word "deprecated" in the title, of course.  It's important to use the same field names and formats as shown on this page.

Then you need to create a translator configuration in the [sn_dt_translator_configuration] table, associating it to the subflows you created previously.  
Other pages that may help are here and here.