Duplicate Virtual Agents running in different tabs

[Diana27]

Hi, when clicking a link in Virtual Agent to display a ticket the portal is opening in a new tab with the details of the incident.  A new VA chat is opening in that tab.  Now there are 2 VA chats going on in both tabs.  The original one with the links and a new one with the details of the ticket.  How can we show the details of the ticket without starting another VA chat?

Thank you,

Diana

[Anurag Tripathi]

Hi Diana,

I think I faced the same issue and write a blog about the same , please check this and this might solve your issue too

When Virtual agent chat page is refreshed/duplicat... - ServiceNow Community

[Diana27]

Hi Anurag,

Thank you for the information.  Where are you setting the parameters you mention in the blog?

Diana

[Anurag Tripathi]

Its on the VA widget

[Diana27]

Hi Anurag,

I'm sorry, this is new to me.  I'm in Widgets in Service Portal Configuration.  I'm not seeing that parameter listed in the Client Script or Server Script .  Should I be somewhere else?

Thank you,

Diana