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11-14-2023 08:43 AM
Hi, when clicking a link in Virtual Agent to display a ticket the portal is opening in a new tab with the details of the incident. A new VA chat is opening in that tab. Now there are 2 VA chats going on in both tabs. The original one with the links and a new one with the details of the ticket. How can we show the details of the ticket without starting another VA chat?
Thank you,
Diana
Solved! Go to Solution.
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11-15-2023 06:53 AM
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11-14-2023 08:56 AM
Hi Diana,
I think I faced the same issue and write a blog about the same , please check this and this might solve your issue too
When Virtual agent chat page is refreshed/duplicat... - ServiceNow Community
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11-15-2023 06:08 AM
Hi Anurag,
Thank you for the information. Where are you setting the parameters you mention in the blog?
Diana
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11-15-2023 06:12 AM
Its on the VA widget
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11-15-2023 06:26 AM
Hi Anurag,
I'm sorry, this is new to me. I'm in Widgets in Service Portal Configuration. I'm not seeing that parameter listed in the Client Script or Server Script . Should I be somewhere else?
Thank you,
Diana