End Conversation button not enabled

[ankit_sharma487]

Hi ,

I have below instance on Orlando which has END Conversation button active and its working while on other instance which is on NEW YORK, i dont find this button, any clue or you faced this previously.

@Mark Roethof 

[ankit_sharma487]

yes , it never comes up, i tried many times.

[RaghavSh]

Do you have live agent enabled?

[Community Alums]

Hi Ankit,

We can discuss this over a meeting if you want. It might be because of the workflow which is running. Can you switch your Greeting message to OOB Greeting message.

[Susan Britt]

Were you able to get this resolved?  The "X" should appear once you are in a topic/conversation and not just starting the VA chat and in the greeting topic.

[ankit_sharma487]

this is not the case with me, even in mid of conversation of topic this doesnt appear