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‎08-16-2023 07:02 AM
Hello All, seeking assistance with the virtual agent detecting an end user typing in another language other than the default. The virtual agent responds with the default the message of asking the end user if they would like to continue the conversation in the language they are typing. Once the end user selects "Yes" or "No" the virtual agent begins a search. I want the virtual agent to do two things; when selecting "yes" to continue the conversation in the language chosen, the virtual agent continues where it left off redisplaying the previous message to continue the conversation flow. If "No" is selected the virtual agent should act as normal and continue to search for the desired input.
Attached is a screenshot of the message the virtual agent bugs out and removes the switch language response and continues to search;
Any insight would be much appreciated.
Solved! Go to Solution.
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‎08-16-2023 12:38 PM
Found the issue in the code, by cannibalizing the code and determining where the root cause was. Manipulated two of the default greetings and combined them to produce a much better overall experience.
For some reason there was no breakpoint, causing the search to run after selecting yes to change the language.
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‎08-16-2023 12:38 PM
Found the issue in the code, by cannibalizing the code and determining where the root cause was. Manipulated two of the default greetings and combined them to produce a much better overall experience.
For some reason there was no breakpoint, causing the search to run after selecting yes to change the language.