How does the va_support variable being calculated by sn_sc.CatalogConversationHelper

[stanalix]

Hi,

I am trying to reuse the Request Catalog item block in our environment but with no luck. Its always returning va_support: false

I have read the ServiceNow product documentations for this topic blocks and even made sure the service catalog properties is setup correctly.

But even if I am select the simplest catalog item where there is no client script and it only have 4 variables, the va_support still keeps on returning as false

Has anybody had success in using this topic block in their instance? I cant find any documentation about - CatalogConversationHelper and how it works. But any guidance will be greatly appreciated. Thanks

[Raj64]

I have the same problem and never found a solution.

[Muralidharan BS]

Hi Stanalix,

Run this in the background script passing the sysid of the catalog item, you will find if the catalog item is supported by VA or not. 

var conversational = new sn_sc.CatalogConversationHelper().hasVASupport('060f3afa3731300054b6a3549dbe5d3e');// sysid of catalog item 

gs.info(conversational)

Only below are supported by VA

• These catalog item types are not supported:
  • Content Item
  • Order Guide
  • Wizard Launcher
  • Standard Change Template
• Only the following variables are supported:
  • Attachment
  • Date
  • Date/Time
  • Email
  • IP Address
  • Label
  • Lookup Multiple Choice (without pricing implications and advanced reference qualifier)
  • Lookup Select Box (without pricing implications and advanced reference qualifier)
  • Multiple Choice (without pricing implications)
  • Multi Line Text
  • Numeric Scale (without pricing implications)
  • Reference (without pricing implications and advanced reference qualifier)
    Note: Reference type variable that corresponds to a table that has more than 80 records are not supported.
  • Requested For (without pricing implications and advanced reference qualifier)
  • Select Box (without pricing implications)
  • Single Line Text
  • URL
  • Wide Single Line Text
  • Yes / No
  • Container variables
• The following variable attributes are supported:
  • ref_ac_order_by
  • allowed_extensions
  • max_file_size
• A catalog item can have a variable set.

Docs about submitting catalog item - https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-management/concept/request-topic-blocks-va.html

There is also a question limit defined in this property - glide.sc.conversational.request.question.limit

Thanks

[Mike W_]

This was just the answer I'm looking for, thank you!