How does Virtual Agent display all Requests the same as in "My Requests" in Portal

[Junyu]

Dear all,

We want to implement "Check Ticket" function in Virtual Agent.

It should display all Requests the same as in "My Requests" in Portal:

I tried the Check IT Ticket Status (Template) in Virtual Agent, but it doesn't work as expected:

Also, I looked at the types of prefixes for the ticket: sys_number.list. 

I think My Request in Portal can show that there are far more than 2 types of Tickets.

Therefore I have 2 questions:

1. Is there any ready-made template in VIrtual Agent Designer that can realize the function of My Requests in Portal(doesn't require user confirmation, just display all of them).

2. If there is no template, can you tell me what ticket prefixes are accepted in My Requests in Portal so that I can implement the same myself.

I have found the related widget (My Requests):

    

Alos I have found sth. in the "My Requests" Page Editor. It seems to use request_filter.list?

In summary, can anyone tell me which tables are used by the My Request widget?

Thanks a lot!

[Community Alums]

Hi @Junyu ,

Refer to these threads , should help you :

https://community.servicenow.com/community?id=community_article&sys_id=4c639526db5d7b4ce0e80b55ca961...

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/concept/my...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Junyu]

Hi @Sandeep Dutta,

Thanks for your reply, 

In fact I don't need to implement the Requests widget from scratch through the Widget.

I just want to know which tables it shows, I will show the same range of requests in Virtual Agent, that's all.

So just tell me the name of the table involved, thank you.

[Community Alums]

My Request widget can be built on many tables, so once you open your widget configuration, you should see it. 

[Junyu]

Hi Sandeep Dutta,

my own statistics:

1.all the tables contained in "request_filter" (14 in total)

2. task.list

3. sc_req_item.list

Is this statistic correct? Please help me verify it as we can't go wrong.