How to change the virtual agent chat welcome message and show me everyone?

[Reddy34]

Hello everyone,

1.how to change the virtual agent welcome message and show me everyone

2. based on user location we need to restrict the welcome message and topics .

kindly some one suggest me .

Regards,

Reddy 

[amaradiswamy]

OOB topics are readony. we need to duplicate it to take a copy and modify.

You can open the greeting topic and update with your custom topic

[Reddy34]

when i am trying to duplicate the topics ,that topic is disabled ,trying to activate it but is showing message already same topic is available like message getting 

[Community Alums]

Hi Reddy,

Following video will help you setup this.

Please mark this comment as Correct Answer/Helpful if it helped you.

Cheers,

Hardit Singh

Connect with me on YouTube

[Reddy34]

Thanks for sending vedio, Kindly tell me know how to enable the ‘Start a new conversation’ bubble in chat.

[Community Alums · Accepted solution]

Hi Reddy,

You can refer to below video .