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‎01-15-2021 04:55 AM

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‎01-15-2021 05:05 AM
Yes so see what I posted. It concerns using:
skip_load_history: true
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎01-15-2021 04:57 AM
Hi there,
Are you using agent chat configuration or an embedded widget?
Anyway: sysparm_skip_load_history=true or skip_load_history: true is the key!
For Agent Chat Configuration, for example:
(function($sp) {
return {
live_agent_queue: $sp.getDisplayValue('sp_chat_queue'),
branding_key: 'default_branding',
skip_load_history: true,
disable_audio_notifications: true
};
})($sp);
When the widget embedded to a header or footer, for example:
<widget id="sn-va-sp-widget" options='{"va_url_params":"sysparm_skip_load_history=true&sysparm_disable_audio_notifications=true"}'></widget>
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
---
LinkedIn
Community article list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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‎01-15-2021 05:03 AM

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‎01-15-2021 05:05 AM
Yes so see what I posted. It concerns using:
skip_load_history: true
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
---
LinkedIn
Community article list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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‎01-15-2021 05:12 AM
Thank you Mark.