How to clear the old conversations in the Agent chat Window?

[Ramya43]

How to clear the old conversations in the Agent chat window?

[Mark Roethof]

Hi there,

Are you using agent chat configuration or an embedded widget?

Anyway: sysparm_skip_load_history=true or skip_load_history: true is the key!

For Agent Chat Configuration, for example:

(function($sp) {

	return {
		live_agent_queue: $sp.getDisplayValue('sp_chat_queue'),
		
		branding_key: 'default_branding',
		skip_load_history: true,
		disable_audio_notifications: true
	};

})($sp);

When the widget embedded to a header or footer, for example:

<widget id="sn-va-sp-widget" options='{"va_url_params":"sysparm_skip_load_history=true&sysparm_disable_audio_notifications=true"}'></widget>

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Ramya43]

Hi Mark,

I am using Agent chat configuration. Please refer the below screen shot

[Mark Roethof · Accepted solution]

Yes so see what I posted. It concerns using:

skip_load_history: true

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Ramya43]

Thank you Mark.