How to create Small talk Topics for Virtual Agent

saranyavs
Tera Expert

Hi All,

I want to implement small talk topics & have gone though the Servicenow docs on small talk related topic. Few queries on this.

1)Could not find the predefined small talk topic: Time and Date., is mentioned in doc.

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtu...

2)NLU Model for Virtual Agent Setup Topics Plugin-"com.glide.cs.nlu.topics"  is already activated . Is there any other plugin or settings to be enabled?

3)I have created 1 topic with category as 'Small talk topic'. But its not available in between any conversation.

Please assist.

Regards,

Saranya

 

 

 

11 REPLIES 11

Hi Yasmin, 

What did you end up adding as small talk. i know this is over a year ago, but thought i would ask.

Thanks 

Eric 

Shruti Kamboj
Tera Contributor

Hi Saranyavs ,

Are you able to create any small talk topic in virtual agent.I am also facing same situation.In docs it is said time or date are examples but how to use them?Did you find any way for this.

Thanks in advance.

Shruti

 

Hi saranyavs, Did get a chance to create a small topics i have the same situation.

IC2
Tera Expert

Hi Saranyavs,

Regarding your questions:

1) Time and date are mentioned in the docs, but they are not predefined in the system. You will have to build those topics. In the following article (under the small topic example 1) you can find how to get the date in a topic. You will need this in your response topic script:

(function execute() {

    var gdt = new GlideDateTime();
    
    return gdt;

})()

2) After enabling your NLU model you have to make sure is linked to your small topic with the correct utterances. For example for the above example you would need to train the model with the following utterances: "Give me today´s date", "tell me the date", "today´s time", "tell me the time", etc.

 

3)You need to have your "resume topic flow" enabled for your small topic. And moreover, you need to "Enable NLU at input node" in those topics where you want to be able to switch to your small topic:

find_real_file.png

You can find more details in the following article: 

Virtual Agent Small Talk

 

Thank you,