How to disable automatic popup of chat box on Virtual agent.

[Srishti7]

How to disable automatic popup of the chat box on Virtual agent. 

[Mark Roethof]

Hi there,

Can you provide a bit more details about what you mean / in which situations this occurs? Are you also using Service Portal Agent Chat configuration? Or perhaps a (custom) (legacy) Service Portal widget?

If this concerns out-of-the-box, there's no property or something for this and also should not always happen. Only in certain situations which are explainable and just how it works.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Srishti7]

The Virtual agent chat box on ServiceNow pops up automatically soon after the page is loaded, how can we stop that, and only if the user clicks on virtual agent button it should pop up.

Thank You

[Ivan16]

Hi Sri,

That is solved in Vancouver Patch 6.

Thanks