how to disable the " what's your issue or request?Or take a look at what i can help today" in virtual agent chat

[Reddy34]

Hi All,

i wanted disable the what's your issue or request?Or take a look at what i can help today greeting message in virtual agent. 

but I wanted to display show me every thing 

see blow screen short.

Kindly suggest me .

[Reddy34]

Thanks mark.

I have duplicated the out of the box greeting, but i am not able to make active may i know the reason.

[Mark Roethof]

Please share some screenshots of your issues.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Reddy34]

[Mark Roethof]

Can you fix those errors? These are preventing the saving/activating of the topic.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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LinkedIn
Community article, blog, video list

[Prakash36]

Hey, 

First you have to make inactive the Greetings topic (Readonly topic). Then duplicate it & do the changes & make it active. It should resolve the issue