How to disable virtual agent sound alerts

[Yasmin]

Does anyone have information on how to disable the sounds in virtual agent? Everytime a message comes in there is a sound. Business would like to have the ability to disable it. There used to be info on this in the release notes but not anymore. 

Thanks! 

[Muralidharan BS · Accepted solution]

Hi Yasmin,

If its for single user then you can try - Settings > Notification > connect > Turn off audio