Microsoft Copilot - ServiceNow Connector
What do I need to do get serviceNow Connector ready? Is there a sandbox ServiceNow environment where I can create the ClientId/secret? thanks
Forum Posts
Can we dynamically show "position in queue" to user in virtual agent
I have configured the queue count during a live agent transfer in the Virtual Agent and displayed it as a system message using the script below. However, I am looking for options to dynamically track and update this count in real time. Is there a way...
Portal specific Virtual Agent
Hi All, I need to customize the Virtual Agent that is available out-of-the-box (OOB) in the Employee Center Portal. This includes modifying the default chat experience and updating other topics.- How can we achieve this customization?- Where can I ch...
Virtual Agent Rest API Live Agent responses not being sent back
I've been through the wide variety of documentation and videos. Many of them are a couple of years old or older.My development environment is Xanadu. I've configured the rest api and I'm able to connect via Postman, start a conversation, start a liv...
VA support for seismic
HiHow can I enable (Enhanced chat) on UI Builder, I can not find any component provided by platform in UI Builder.
Where to check the thumbs up and thumbs down feedback received from users in Now Assist VA
For each response generated by Now Assist VA, users can provide feedback using the thumbs-up or thumbs-down options. We would like to understand where this feedback is stored in ServiceNow. Please let me know the solution for this query.
Resolved! Virtual Agent in Service Operation Workspace
Hello! I want the similar bubble chat with a virtual agent as we have in the employee portal but on the Service Operation Workspace. The objective is to be able to have a Help Agent on SOW that leads us through a check - list in order to know if we c...
Resolved! Virtual Agent: different bots/profiles (branding) for different portals + MS Teams tenants
Hello,In this SN Support article KB1160286, it describes a multi-tenant single instance scenario being supported, where we can have multiple MS Teams tenants connected to a single ServiceNow instance... but via a separate "Bot" for each I have been ...
Resolved! Promoted Topics Order
Is it possible to display "Show me everything" first and only then Promoted Topics?
End Conversation topic not closing the conversation from Agent Chat Queue Triggers
I have configured queue triggers for Agent Chat queues to allow users create an incident if agents rejects the chat request. However I am also getting an option to "End Conversation" if agents reject the chat request. If I click on End Conversation t...
Virtual agent topic Keywords not working
Hi Team when I search with this keyword in the chatbot it says 'Sorry, we couldn't find any matching topics'Can someone let Help me to fix it,please?
Guest WhatsApp user, how to connect to Servicenow account
Hello,I have integrated Whatsapp with Servicenow via Twillio. I'm creating a flow where the user can see some images on WhatsApp. In the table sys_cs_conversation is coming as Guest, and therefore the user does not have access to the table of images ...
Unable to show the promoted topics in teams
Hello Community, Unable to show the promoted topics in teams, already followed link- https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-microsoft-teams-installation-faq/ta-p/2306147 Are promoted topics v...
Some features may not be available
How to resolve the error shown in the image below for ServiceNow Virtual Agent?
Cannot find option to modify Promoted Topics in Virtual Agent Designer
Trying to set up the virtual agent and I need to control what is being displayed in the Promoted topics when the Virtual agent starts a new conversation. I am trying to follow the instructions from Promote or demote LLM conversational subflows, acti...
