How to disable virtual agent sound alerts

[Yasmin]

Does anyone have information on how to disable the sounds in virtual agent? Everytime a message comes in there is a sound. Business would like to have the ability to disable it. There used to be info on this in the release notes but not anymore. 

Thanks! 

[Miguel Donayre]

Hello,

You cannot deactivate the VA alert sound anymore. 😞

[Miguel Donayre]

• To turn off the audio notification for your instance, use the system parameter sysparm_disable_audio_notifications=true. For example: https://<your-instance name>.service-now.com/nav_to.do?sysparm_disable_audio_notifications=true

[Mark Roethof]

Hi there,

Can you try adding:
&sysparm_disable_audio_notifications=true

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

[Mark Roethof]

Or for Agent Chat Configuration:

disable_audio_notifications: true

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list