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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Resolved! Track Plugin updates

Dear all, I ran multiple Plugin updates and I did set each of them to "Run in Background", is there a place, where I can navigate to and track the progress of those plugin updates? Completed/ In Progress (if so how much is completed), etc.?I have nav...

  • Question

My PDI dev305839

I use my PDI in daily and log to it many times but in developer site it give me last used : 5 days and 6 hours and hours count increase but i make already app and use app every day can someone describe me how to reset this counter . 

  • Question

Important Points to Configure Workspace in Now UI Experience

MethodsAlternative SolutiongetReference() not supported Use GlideAjax or getReference() with callback()GlideWindow Not supportedUse g_modal.showframe gsftSubmit() not supported in ui action to call server side codeg_form.submit(g_form.getActionName()...

  • Article

Resolved! Agent Chat in Service Portal without Virtual Agent

Hi! I'm trying to set up Agent Chat, so that our users can live chat to our agents from the Service Portal. I initially set up Connect Support, which was quite straight forward, but we also want to start using the new Agent Workspace and I haven't fo...

  • Question
  • Service Portal

Holiday Calendars for multiple countries

Hello!  We have just launched Virtual Agent using the Azure LLM and Genius search results.   The most common question asked so far is around the holiday calendar.   Some questions are "Is Veteran's Day a firm holiday?" or "Do we get off for Columbus ...

  • Question

How do I keep the waiting period in a subflow, flow, and workflow?

Hello everyone, I’m currently testing a workflow and subflow, but both include waiting conditions.   Could you please advise whether there’s a way to manage this waiting time through a script or another workaround so I can do my test without wait for...

  • Question

AI Academy: Enhanced chat experience with Now Assist in Virtual Agent

  Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions.   Don't miss out on thi...

  • Event
  • Academy
  • NOW Platform
  • Virtual

Resolved! 'Don't ask for MFA' reverting after 60 mins

Hi,  We use MFA for external customers which works fine but we've recently noticed that when the 'Don't challenge for MFA on this browser for the next 8 hours' tickbox is ticked it only works for 1 hour, i.e., it won't challenge for MFA for the first...

  • Question
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