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The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
Hi, I'm interested in hearing and reading reviews of ServiceNow's AI products and features from the community that has used them. Thank you in advance community! Van
I thought I'd do a bit of a write-up about an issue that I had with getting a Related List Entry modification migrated between instances via Update Set. I've found that if you manually modify a Related List Entry, you have to do some additional stuf...
We are planning to automate the mobile test cases, so to proceed further we need few information. 1. We came to know through ServiceNow docs that ServiceNow currently does not distribute the APK file to customers, However still want to confirm by an...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 4: Nested Playbooks This is Part 4, the final article in a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full pattern ...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 3: Playbook Variants This is Part 3 of a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full pattern lineup or continue...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 2: Decision Activities and Decision Stages This is Part 2 of a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full patt...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 1: Overview and Conditional Activities Four Patterns You Should Know Goal This is the first article in a four-part Workflow Automation Center of Excellence series on building...
Hi all, I have a doubt on which roles can approve, as OOB functionality. My current understanding is: - ITIL user can approve any request, as long as it's assigned to them - Admin can approve anything, even if it was not assigned to them Is that co...
Hello team,I'm unable to see the "Change" module, under the ServiceNow DPI apps navigator, but I can query the list s of work items with change_request.list and change_task.list.Why is the module hidden, and how can I unhide it?
When the user try to submit the request through service portal. Need to configure a button Get recommendation. When user click it. The ai agent will analyse the request details and previous submission it will provide the recommendation. Once it accep...
If you have been running a ServiceNow instance for a few years, you have likely had that moment: a clone takes forever, an upgrade window keeps stretching, or someone from finance asks why the hosting bill climbed again. The root cause is almost alwa...
Hi Community, Good Day. I am working on a requirement where I need to configure a Live Agent in my ServiceNow instance. I need to create a new live agent. I have created a topic in Virtual Agent with a decision/clause that checks whether the user wan...
I am facing an issue while calling an AI Agent from a Flow Designer flow.Errors [plugin: com.glide.utilities.flow_designer_genai_extensions name: AIAgentInstructionExecutor][plugin: com.glide.utilities.flow_designer_genai_extensions name: AIAgentInst...
When users log in to ServiceNow, they typically see role-based dashboards on the homepage, with the exception of ITIL agents directed to the Service Operations Workspace (SOW). But how is this homepage redirection configured behind the scenes? While ...
Hello, We're trying to use the Ansible Collection for SNOW; however, it appears that the change request role only allows "Emergency, Normal or Standard". Our SNOW team requires us to use something I believe to be custom, "Technology Change". Our use-...
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