ServiceNow AI Platform

Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

Article

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

Article

Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

Article

Inquiry on Document Intelligence Capability for Identifying Multiple Records in a Single PDF

Hi Team,I would like to understand whether Document Intelligence can identify and extract multiple records from a single PDF document, enabling the system to automatically process and close the corresponding records without manual intervention.Specif...

Question

Security Attribute `RoleExplicit` description

Hello, I came across something misleading in the OOB Security Attribute `RoleExplicit`. The description of it is > User has the specified role explicitly, that is, it is present in the sys_user_has_role table. This seems to be completely wrong. The ...

Question
Platform and Cloud Security

How to import a large number of formatted Word documents into ServiceNow Knowledge Articles

We have a large number of Word documents that have tables, bullet points, numbered outlines, table of contents, etc. Is there a way to import those documents as Knowledge Articles without losing the formatting, particularly tables? We attempted to i...

Question

How to pass inputs from flow action tool to catalog item tool in AI agent

I am working to build an AI Agent. I have used 2 tools:1. Catalog item2. Flow actionPreviously when I used a sub flow instead of flow action, it was working fine. But my senior suggested to try it with flow action tool. Now it is not working. The pro...

Question

AI Control Tower Welcome Guide

What is Super Intelligence Control Tower? Control Tower is ServiceNow's AI governance platform. It gives organizations a central hub to discover, govern, secure, observe, and measure all AI assets across the enterprise — both ServiceNow AI and thir...

Article

Knowledge Article Creation import from gDocs

How can I easily transfer content and formatting from a Google Document to a ServiceNow knowledge article?I'm looking to learn about this feature import from gDocs to create articles. Are there any best practices, tips, or tools that can help stream...

Question

Duplicate Articles: how to cancel from the list

In the list of Potential Duplicates in Knowledge Center I have some cluster of 2 articles:- an old expired article- the new article who is exactly the same as the old one (ok, I know this is not the correct behavior)I retire the old article but, afte...

Question
Now Assist

Default admin account login

We've recently had multiple unsuccessful attempts to login to our production instance using the System Administrator account - login ID "admin". Has anyone successfully changed their System Administration login ID to something other than "admin" to ...

Question

Your AI agents are already inside the building

Two posts ago, we asked you to know your data. Last week, we asked you to control who and what can reach it. Both of these are critical. But the rising question is even more challenging. Protecting where sensitive data lives is necessary. It is al...

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Customer Security and Trust (CST)
Platform Security

Showing the short description in the HTML Title

Firstly, sorry if this is posted in the wrong chat. Happy to have it routed correctly. I am a little puzzled that the SNOW implementation team believes this can't be done; Surely not. I have used 8 other less capable ticket systems, and alas have fou...

Question

How to restrict a Virtual agent topic block for users on location based

Hi Experts,I am working on Virtual agent topics and topic blocks.I have successfully restricted topic visibility using a visibility script. For example, I have a script that hides specific topics for Canada users.However, I now have a requirement to ...

Question

Servicenow vCenter Discovery | Step by step Discovering VMware using vCenter Discovery.

How to Perform Servicenow vCenter Discovery | Discovering VMware using vCenter Discovery Recently I was asked to implement ServiceNow Vcenter Discovery to discover all the VMware’s, I had no clue were to start with ! I looked around ServiceNow co...

Article

Resolved! Variable in a Variable Set - Apply a different Reference Qualifier for a single Record Producer

Hi everyone,I'm looking for a supported way to apply a different reference qualifier to a variable that belongs to a shared Variable Set.ScenarioI have an "Opened for" reference variable that belongs to a Variable Set used by multiple Record Producer...

Question

public kb articles should be discoverable through search engine like Google

Hi Team,I have below requirement:Make published articles in the “Public” knowledge base discoverable through internet search engines like Google, enabling users to find answers. Example from another Google search for "How to use filters"Search: https...

Question

TinyMCE bulleted/numbered list wrapping oddly from list-style-position default

Hello there, Updated for Australia!For anyone who is struggling with your numbered or bulleted lists wrapping underneath the bullet/number instead of aligning with the words...I am using the same workaround that ServiceNow gave me WAY back in Quebec ...

Question
Knowledge Management
Service Catalog