How to make a report to count how many users chat today?

[gesaokfri]

Hello everyone, 

Does anyone know on how to make a report to count how many users chat today, I'm gonna use table Interaction [interaction], or anyone know which table that suite the report and what is the parameter?

Thanks.

[Muralidharan BS]

Hi, 

You can use - sys_cs_conversation table because the interaction table is not only used by VA to create chats. 

Also, there is already an indicator available to show the no of chats you can make use of it - VA: Number of Daily Conversation. 

This is a OOB dashabord and gives you lot of insight about the VA - https://instance.service-now.com/$pa_dashboard.do?sysparm_dashboard=143fb463b7a02300eaae1922ee11a91b

Analytics board -https://instance.service-now.com/now/conversation/analytics/home/params/start-date/2022-02-18/end-date/2022-02-25

[Sithara Koumudi]

I could not find this table sys_cs_conversation

[Victor Chen · Accepted solution]

If you are on Quebec or later, I would use the Conversational Analytics Dashboard, which is a store app with out-of-the-box usage metrics. There is a date picker so that you can select day/week/month. Also, you can create your own metrics via UI Builder. 

The out-of-the-box Performance Analytics dashboard for Virtual Agent (Paris) is no longer being supported or updated.