How to translate "Scripted Response" in Virtual Agent?

[Junyu]

Dear all,

I am following the doc. to translate for Virtual Agent:

https://community.servicenow.com/community?id=community_article&sys_id=e134c27c1b773c50b09633f2cd4bcbde

But I found that it doesn't work for "Scripted Response" (in Virtual Agent -> Languages -> Translations, it doesn't show "Scripted Response" so I can't edit (translate) it).

How can I translate the script response?

[nilimadesai]

Hi Junyu, 

Scripted responses need to be wrapped in gs.getMessageLang() API as per the commented-out code in your screenshot above. 

You can also refer to this community article Return a message in a specific language, gs.getMessageLang() for more information on how to implement this. 

If I have answered your question, please mark my response as correct and/or helpful.

Regards,

Nilima 

[Junyu]

Hi @nilimadesai ,

Thanks for your reply,

Now I'm confused about is: how do the system know that I switched a certain language?

For example,

When you go to a portal and switch the language in your profile:

Then how do you write a script to get this language id?

I followed the doc. you shared with me:

var language = current.assigned_to.preferred_language;

But this occurred "technical issue" in Virtual Agent, 

Could you write a simple demo for me to see how it works?

Thanks a lot.

[Mark Roethof]

Hi there,

Can you share in detail your updated code?

You could try using:

vaContext.getRequesterLang()

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Junyu]

Hi @Mark Roethof ,

Here is my script:

(function execute() {
    var tmp = vaInputs.fourth_choice_decision3.getDefaultDisplayValue();
    var language = current.assigned_to.preferred_language;
    
    return gs.getMessageLang('We only have: \" {0} \" as your next decision, please click \"Yes\" to continue.', language, [tmp]);
})()

I don't know how to edit it with "vaContext.getRequesterLang()". 

Can you show me a demo or tutorial for me?

Thank you.