How to translate "Scripted Response" in Virtual Agent?

[Junyu]

Dear all,

I am following the doc. to translate for Virtual Agent:

https://community.servicenow.com/community?id=community_article&sys_id=e134c27c1b773c50b09633f2cd4bcbde

But I found that it doesn't work for "Scripted Response" (in Virtual Agent -> Languages -> Translations, it doesn't show "Scripted Response" so I can't edit (translate) it).

How can I translate the script response?

[Muralidharan BS]

Hi Junyu,

Once you set the preferred language in the portal or Native UI, VA can detect your preferred language and convert the message accordingly. 

vaContext.getRequesterLang()  - This detects your pref langu that you have chosen, 

gs.getMessageLang() - Converts the message to your pref lang

(function execute() {

    var tmp = vaInputs.fourth_choice_decision3.getDisplayValue()
   
    return gs.getMessageLang('We only have: \"{0}\" as your next decision, please click \"Yes\" to continue.', vaContext.getRequesterLang(), [tmp]);

})()

Thanks

[Junyu]

Hi Murali,

Thanks for your reply, no errors have been generated so far.
Next step I want it to be able to translate according to the preferred language, what should I do?

By the way, can you show me where is the "VA Web Client" for debug?

[Mark Roethof]

Try this:

var language = vaContext.getRequesterLang();

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Junyu]

Hi @Mark Roethof 

Thanks for your reply, no errors have been generated so far.
Next step I want it to be able to translate according to the preferred language, what should I do?

By the way, can you show me where is the "VA Web Client" for debug?

[Mark Roethof]

Do you mean the debug when testing a topic?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list