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How to update the Virtual Agent Launcher Icon in Employee Center?

Lisa71
Tera Expert

‎03-17-2026 11:49 PM

How to update the Virtual Agent Launcher Icon in Employee Center? See screenshot. 

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8 REPLIES 8

Ankur Bawiskar
Tera Patron
In response to Lisa71

‎03-18-2026 06:52 AM

@Lisa71 

where exactly do you want the icon to be changed?

share proper screenshots

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

‎03-18-2026 12:53 AM

Hi @Lisa71 

 

Check this video :

https://www.youtube.com/watch?v=FviIguQQmV4

 

Just do the same for esc portal.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Lisa71
Tera Expert
In response to Tanushree Maiti

‎03-18-2026 05:50 AM

This is the perfect video, thank you. I just can't upload the .svg file like the video and need to find how to update the next experience employee center theme. 

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Dr Atul G- LNG
Tera Patron

‎03-18-2026 06:54 AM

Hi @Lisa71 

 

You can do this by updating the portal theme and setting the $now-sp-nass-FAB-icon variable.

$now-sp-nass-FAB-icon: url('/your_icon.png');

 

 

https://www.servicenow.com/community/virtual-agent-forum/how-to-change-now-assist-virtual-agent-icon...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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