How to update the Virtual Agent Launcher Icon in Employee Center?

[Lisa71]

How to update the Virtual Agent Launcher Icon in Employee Center? See screenshot. 

[Ankur Bawiskar]

@Lisa71 

where exactly do you want the icon to be changed?

share proper screenshots

[Tanushree Maiti]

Hi @Lisa71 

Check this video :

https://www.youtube.com/watch?v=FviIguQQmV4

Just do the same for esc portal.

[Lisa71]

This is the perfect video, thank you. I just can't upload the .svg file like the video and need to find how to update the next experience employee center theme. 

[Dr Atul - LNG]

Hi @Lisa71 

You can do this by updating the portal theme and setting the $now-sp-nass-FAB-icon variable.

$now-sp-nass-FAB-icon: url('/your_icon.png');

https://www.servicenow.com/community/virtual-agent-forum/how-to-change-now-assist-virtual-agent-icon...