I want to start a specified topic after displaying the "show me everything" button

[kuroiwa]

When you start the virtual agent,
A greeting is displayed and a "show me everything" button is displayed,
I want to start a specific topic without selecting a topic at this time.

・Is there a way to specify a topic?

Thank you.

[Gokul Janardana · Accepted solution]

Hello,

As I understand your question, you want to trigger a specific topic after the greeting topic before displaying the "show me everything" button. Is that correct?

If so, you can edit the greeting topic and add a script utility to write the code vaSystem.switchTopicById('[sys_id of the topic]'). This code will take you to the topic mentioned as soon as it is triggered in the flow. You can make changes to the flow logic according to where and how the "Show me everything" button should be displayed.

Please explain your question in detail if I got you wrong.

If my answer helps you in any way, please mark it as helpful and accept the solution!

[kuroiwa]

Hello, Janardanan.

Thank you for your reply! You can specify the topic.

By the way, since the "show me everything" button is displayed,
I want to hide it.
However, I saw an article that I do not recommend hiding it.
Should I avoid hiding it?

Thank you.

[Gokul Janardana]

Hello,

When you have very limited number of topics in VA, it will not impact if you hide "Show me everything" button.

In fact, I worked on a similar environment where it was pointing to a master topic after greeting and from master topic it was showing all available topic as a static choice. Later when we started expanding the scope of VA by building more number of topics, we had to go back to the old set up with "Show me everything".

In long run, it is recommended not to disable the "Show me everything" button or the topic picker. 

I am not sure what exactly your requirement is, however, I think you should take a look at the promoted topics feature, where you can promote topics and show it as a button above "Show me everything".

If my answer helps you in any way, please mark it as helpful!

[kuroiwa]

Thank you very much. It will be very helpful.
Currently, I want to move only one topic, so I want to hide the "Show me everything" button.

Is the method of hiding the button correct by commenting out the second line of Script?

1.Setup Topic > Greeting

2.Script